Shipping & Returns Policy

1. Shipping Timelines & Tracking

• Processing Time: Ready-to-wear pieces are dispatched within 24–48 hours of order confirmation. Bespoke or tailored items require10 –15 business days for hand-finishing.
• Express Tracking:Every package is securely dispatched with tracking details, allowing customers to conveniently track their order directly through the Sudea Closet website.

2. Exchange & Return Policy

We strive for complete satisfaction with every Curated garment.

• No Returns or Exchanges: We kindly request you to note that all purchases are final, and we do not offer returns .
• Size Exchange:We are happy to offer an exchange in case of a sizing issue. The product must be returned in the same condition as received—unused, unworn, unwashed, and unaltered, with all original tags and packaging intact. Exchanges are subject to the availability of the required size. Nominal exchange charges will also apply.

• Damaged Products:If your order arrives damaged, please record a clear 360-degree unboxing video while opening the package and contact us at sudeacloset@gmail.com with your order details and video. Once the damage is verified, we will assist you with the appropriate resolution.
• Order Carefully: Please review the size, colour, and product details carefully before placing your order.

3. Return Procedure & Refunds

1. 1.
   In case your order arrives damaged, please email sudeacloset@gmail.com with your Order ID and the required 360-degree unboxing video.
2. 2.
   Our team will review the concern and verify the damage. If the claim is found to be genuine, Sudea Closet will confirm the appropriate exchange or return process.
3. 3.
   Once the returned product is received and inspected, if an exchange is approved, the replacement product will be sent, subject to availability. Applicable exchange charges will apply to the replacement. If the required replacement product is unavailable, a refund will be issued to the original payment method.